Help and Support

It means nobody who logged an encounter with you within the relevant window has reported a positive test through Clearly, and you have no open alert. It is a signal, not a guarantee. People can be infected without knowing, and not everyone is on Clearly. Keep using protection and keep testing.

No. Alerts never include your name, number, or anything identifying. We do not tell the people alerted who reported, and we will not confirm it if they ask. The only practical limit is that someone with a single recent partner might guess. Clearly never confirms a guess.

Anyone who logged an encounter with you on or after the earliest date you could have been infectious, which is one window period before your last clean test. Also anyone those people were with after that. Nobody from before the window is alerted.

Chlamydia, gonorrhea, trichomoniasis, syphilis, HIV, HPV, hepatitis B, hepatitis C, and Mycoplasma genitalium. Herpes is not included: it is very common, often lifelong, usually diagnosed from symptoms rather than routine screening, and a window-based alert would mislead more than it helps. Talk to a provider about it directly.

Nobody has reported anything that reaches you, but your verified tests do not yet cover the basic panel: chlamydia, gonorrhea, syphilis, and HIV. Once they do, your status reads simply Clear. Either way, the people you clear with see exactly which infections your tests covered.

It is saved as pending and checked right away. An automated reader looks at the document to confirm it is a lab or clinic result, matches the date you entered, and shows a negative result for each infection you marked. Most checks finish in seconds. If it cannot be sure, a member of our team looks. A test counts toward your status only once it is verified, and a rejected upload tells you why so you can fix it.

Tap Forgot your passcode? wherever it asks for one. For your safety the reset takes 12 hours: every device on your account is told right away, and entering the current passcode at any point cancels it. After the wait, the same place offers Choose a new passcode. We never reset it by text message, because someone holding your unlocked phone would get that text too.

Only you. People you clear with see your name, your Instagram handle if you added one, the kind of your status, and, when you are clear, which infections your tests covered. Nothing else. That is true even in a group.

Not necessarily. It means you may have been exposed. Get tested on or after the date in the alert. Testing too early can miss it. If you have symptoms, see a provider right away.

Each infection takes time to show on a test. A result from before the retest date cannot rule it out, so it does not clear the alert. The app tells you the earliest date that counts.

Choose Group under Clear with someone, add each person by Nearby, code, or phone, and clear everyone at once. A group is logged and scored as its own thing, separate from one-on-one with the same people. For alerts, everyone in the group counts as having been with everyone else.

Clearly depends on honesty and cannot verify anything. If someone does not report, does not log, or uploads a fake result, the app cannot know. That is why Clear is a signal and not proof. If you believe someone is abusing Clearly, report it to support.

Your first three months are free. After that it is $4.99 a month through the App Store, and it renews automatically until you cancel.

Settings, Manage subscription, or your Apple account settings. Cancel at least 24 hours before the renewal date. Deleting the app does not cancel the subscription.

No and no. We do not sell, rent, or share your information with advertisers, data brokers, insurers, or employers. See the Privacy Policy for the full list of who can see what.

No. Clearly is an information tool. It does not diagnose, treat, or replace a healthcare provider. Talk to a provider about testing, symptoms, exposure, and treatment.

No. Sharing contacts only makes clearing by phone number quicker: you pick a person from a list instead of typing their number. The list stays on your phone, it never shows who is on Clearly, and we never keep your address book or contact anyone in it.

Sign out in Settings removes your data from this phone. Delete my account, at the bottom of Settings, removes your account and everything we hold right away after you enter your passcode.

Both phones need the app open on the Nearby screen, with Wi-Fi or Bluetooth on and Local Network permission allowed for Clearly. If it still does not work, use Code or Phone number instead.